FREQUENTLY ASKED QUESTIONS
In most cases, the product you receive will be exactly as pictured on our website. However, there may be slight variations in appearance due to factors such as different lighting conditions in product photography or minor model updates from the manufacturer.
If you have any specific concerns about a product's appearance, please don't hesitate to contact our customer support team before placing your order. We'd be happy to provide additional details or real-life photos if available.
There are two main ways to view your sales receipt from EdgeTechnology.ae:
1. Email:
- Upon successful order completion, you should receive an automated email with your order confirmation and a detailed sales receipt. This email will be sent to the address you provided during checkout.
- The receipt will typically include information like:
- Order number
- Date of purchase
- Billing and shipping details
- List of purchased items with quantities and prices
- Payment method used
- Order total
2. Online Account (if available):
- If EdgeTechnology.ae offers a customer account system, you might be able to view your receipt online.
- Look for a "My Account" or "Order History" section on their website.
- Log in using your account credentials (if you have one).
- Once logged in, navigate to the section where you can view past orders.
- You might be able to download or print a copy of your sales receipt from this section.
If you haven't received an email or don't have an online account:
- You can contact EdgeTechnology.ae directly by phone or email with your order number. They can help you access or resend your sales receipt.
Here are EdgeTechnology.ae's contact details (replace with actual contact information):
- Phone
- +971-56-282-2667
- +971-55-449-2130
- Email
- usman@edgetechnology.ae
We recommend keeping your sales receipt for future reference, warranty claims, or returns.
At Edge Technology, we strive to ensure your complete satisfaction with your purchase. However, we understand that situations may arise where you need to return an item. This policy outlines the process for returning servers, workstations, or other IT equipment purchased from edgetechnology.ae.
Eligibility for Returns:
- You can return most new, unopened items sold by Edge Technology within 15 days of delivery.
- Opened or used items may be subject to a restocking fee or may not be eligible for return at all. Please refer to the specific product information or contact our sales team for clarification.
- Software, customized configurations, or specially ordered items may not be eligible for return.
- Defective or damaged items can be returned for a full refund or replacement within the warranty period.
Return Process:
Contact Customer Service: Before returning any item, please contact our customer service team at
Phone: +971 56 2822667 / Phone: +971 55 4492130 or Email: usman@edgetechnology.ae to obtain a Return Merchandise Authorization (RMA) number.Pack the Item Securely: Repack the item in its original packaging, if possible. Ensure the item is well-protected to prevent damage during return shipping.
Return Shipping: You are responsible for the cost of returning the item to Edge Technology. We recommend using a trackable shipping service with insurance for valuable equipment.
RMA Number: Clearly mark the RMA number on the outside of the return package.
Return Address: Ship the return package to the following address:
Edge Technology Returns Department Shop 14, Ashia Hamid Building JNP Signal industrial Area 5 Sharjah U.A.E.
Processing Returns:
- Once we receive your returned item and verify its condition, we will process your return within 15 business days.
- Refunds will be issued to the original payment method used for the purchase.
- Replacement items will be shipped to the original shipping address.
Warranty:
All products sold by Edge Technology come with a manufacturer's warranty. For warranty claims, please refer to the product documentation or contact the manufacturer directly.
Important Notes:
- We reserve the right to deny returns that do not comply with this policy.
- For specific product return eligibility or any questions regarding this policy, please contact our customer service team.
We appreciate your understanding and cooperation. If you have any questions about our return policy, please don't hesitate to contact us.
Thank you for your interest in our [server/workstation model]! We apologize that it is currently out of stock. We expect to have this item restocked on [date]. In the meantime, you can visit our website regularly for updates or sign up for our email notifications to be alerted when the item becomes available again.
We offer secure and reliable shipping throughout the United Arab Emirates (UAE). Whether you're located in Dubai, Abu Dhabi, Sharjah, or any other emirate, we can deliver your server or workstation directly to your business or preferred location.